Hotel Guest Relations

Hotel software for guest relationship management

Guests aren’t simply buying a room but an experience. The point of Guest Relationship Management is to provide a top quality experience for guests that goes beyond just an average hotel stay. Guest Relationship Management enables hotels to differentiate themselves by starting and maintaining relationships with their most loyal guests. By building more unique preferences the hotel can better customize the stay and tailor special guest programmes, services and promotions.

protel Sales & Marketing:
Master module for targeted sales and marketing activities

Mailing expert & beyond:
Make efficient targeted mailings and create marketing campains.

Auto VIP:
How to make each guest feel special and valued.

protel Messenger:
Automatic email or SMS messages for your guest – sent directly from protel

protel Survey:
Cloud based guest questionairre to be used in combination with Messenger or Voyager

protel Voyager
A set of protel tools to support guest in every stage of his correlation with hotel
(pre-stay, stay, post-stay)